Warranty

All defective merchandise, unless otherwise indicated, may be returned for a replace within 14 days from the product(s) was delivered to customer. While the warranty does not cover physically damaged merchandise. 
For merchandise was confirmed as genuinely defective (Product Design Problem & Quality Issues), the free replace is acceptable. Customer will not be charged for approved warranty service.
Each claim should have all proof of defect by mean of photo or video showing clearly the defect of product. Please create ticket with photo or video of claim and show that detailed description of what you have already done to fix it. We are happy to solve any problem you may meet.
Please note: If you purchase Darwinfpv products for self-assembly, we will do not any warranty because it belongs to the DIY. 

Warranty do not include the following

  • There is no purchase record from Darwin FPV or authorized dealer.
  • Cut off the original power plug or do not use the reverse polarity protection plug;
  • Wires damaged;
  • Damaged due to component aging or any collision;
  • Internal humidity / water;
  • Mechanical damage of electronic components / PCB;
  • Welding on PCB (except external pads) and incorrect welding;
  • Damage caused by unauthorized alteration of circuit, mismatch or misuse of battery and charger;
  • Damage caused by operation in bad weather (such as strong wind, rain, snow, sandstorm, etc.);
  • In the electromagnetic interference environment (i.e. mining area or near the radio tower, high voltage wire, substation, etc.), the damage caused by the operation of the product is handled;
  • Damage caused by operating the product in an environment disturbed by other wireless devices (i.e. transmitters, video downlink, Wi Fi signals, etc.).
  • If you have problems welding to smaller components... Stop. Please seek professional help before trying;
  • Crashes or fire damage caused by non-manufacturing factors, including but not limited, to pilot errors;
  • Water damage or other damages caused by improper installation, incorrect use,or operation not in accordance with official instructions or manuals;
  • Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger;
  •  Damage caused by operating the product in an environment with electromagnetic interference (i.e. in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.);
  •  Damage caused by operating the product in an environment suffering from interference from other wireless devices (i.e. transmitter, video-downlink, Wi-Fi signals, etc.);
  • Damage caused by a crashes when components have aged or been damaged;
  •  Damage caused by operating the unit with a low charge or defective battery of any form;
  • Damage resulting from any non-DarwinFPV technical or other support (online community for example), such as assistance with “how-to” questions and or inaccurate product set-up and installation;
  • DarwinFPV is not responsible for issues involving 3rd party products and warranty. For example with issues involving Caddx and DJI, the customer must get warranty support directly from the 3rd party compan;
  •  The product thickness or the size of the hole is within the standard manufacturing tolerance range.

    Darwinfpv Maintenance Service

    Please send any problems you encounter to us through the support ticket of the product purchase account. Please do not return the item until you contact us and obtain a return authorization.
    It will be repaired in China
    A warranty period of within 14 days is acceptable
    Damaged items will be evaluated for serviceability
    The duration of repair depends on the extent of damage and the availability of its parts

      Electronic Component Special Instructions

      FC / ESC / VTX
      All flight controllers (FC), electronic speed controllers (ESC), video transmitters (VTX) are covered in the event of a manufacturer defect. This policy does not cover any of the following: user error, damage to the components upon install/dismantle, modifications, power surges, electrical fire or water damage.
      Batteries
      Batteries carry a (30) day warranty covering dead on arrival (DOA) and manufacture defects. Excludes all batteries that show signs of misuse, overcharging, impact damage or water damage. Once approved, options of replacement or refund will be provided. Please dispose of the damaged battery in a safe manner.
      FPV Cameras
      FPV cameras are covered by a (30) day manufacturer defect warranty. The warranty does not cover damage from external forces, battery over discharge, electrical fire, power surges, water damage, or tampering. Once approved, options of replacement or refund will be provided.
      NOTE: It is highly recommended that you inspect the products ordered upon receipt and identify and report any issues before fly, modify and construct.

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